Terms of service

1. Introduction

These Terms and Conditions (“Agreement”) govern the sale, production, and delivery of Wedding Signs (“Product”) provided by Charlotte Summer Designs (“Seller”) to the customer (“Client”). By placing an order, the Client agrees to comply with and be bound by this Agreement.

 

2. Order Placement & Booking Fee

  • A 50% non-refundable booking fee is required to secure the Client’s order and date.
  • Orders are only confirmed upon receipt of the booking fee and written confirmation from the Seller.
  • The remaining balance is due upon completion of the Product and prior to delivery. Clients will be sent photos of their signs before delivery.
  • Additional items added to the order will require a separate 50% non-refundable booking fee.

 

3. Design Process

  • The Seller will provide a digital design proof for the Client’s approval.
  • The Client may request revisions to the design; however, additional revisions beyond the initial proof may incur extra fees.
  • Final approval is required before production begins. Delays in approval may affect the delivery timeline.

 

4. Production Timeline

  • The standard production timeframe is 2-4 weeks, depending on design complexity.
  • Expedited orders may be available for an additional fee and must be agreed upon in writing.

 

5. Shipping & Delivery

  • Products are shipped via tracked delivery with a signature required upon receipt.
  • The Seller is not responsible for delays caused by third-party couriers or factors outside of their control.
  • Any additional insurance coverage must be requested by the Client and may incur extra costs.

6. Cancellations & Refunds

  • The booking fee is non-refundable under any circumstances.
  • Cancellations made after the commencement of production will require full payment of the total order amount.
  • Refunds are not available for custom products unless the item is defective or significantly not as described.

 

7. Damages & Liability

  • The Seller takes all reasonable precautions to package items securely; however, the Seller is not liable for damage during transit.
  • Any issues with the Product must be reported within 48 hours of receipt, including photographic evidence.

 

8. Payment Terms

  • Payments are made via bank transfer. Payment details will be provided in the invoice sent via email.
  • Full payment must be received within 14 days of invoice to secure the order.
  • Late payments may result in order delays or cancellation.

 

9. Client Responsibilities

  • The Client is responsible for providing accurate and complete information regarding design preferences, event details, and delivery address.
  • The Seller is not responsible for errors resulting from incorrect information provided by the Client.

 

10. Intellectual Property

  • All design materials, including digital proofs and final artwork, remain the property of the Seller until full payment is received.
  • The Seller reserves the right to use images of completed Products for promotional purposes unless otherwise agreed upon in writing by the Client.

12. Acceptance of Terms

  • By placing an order, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.

For any questions or concerns regarding these Terms and Conditions, please contact us at charlotte@charlottesummerdesings.co.uk